World Class? Blah!

A friend was telling me about how she was hauled to Night Court because of arrears in her payment for conservancy fees. I think everyone would agree that if we had the money, we would pay up on time.
Penalties are levied on late payment of bills. After the reminders, a 'legal' letter will be sent to demand for payment. After that, a court date will be given to recover the arrears. This also means that what you owe, have ballooned. If a family is not able to pay up a small sum, what makes the law makers think, upping the sum is the solution? Well, by the time it escalates to night court, that chap would have gone to his friends, loansharks, relatives to borrow that sum - which is actually the whole objective, isn't it?
People HAVE to pay bills - it doesn't matter if the cost of living have gone up - or that they really don't have enough to go around, living from hand to mouth. They are already in a tight situation, but it's ok, we have a world-class system to ensure that ALL collections due are recovered. Never mind if these families have to borrow from other people - I know, because twice already, I have volunteered such monies to 2 different families.
I was also told that when they went there, they were treated like cattle - people there were not helpful and not nearly as courteous. My guess is : Well, since you people defaulted, you don't deserve politeness or courtesy.
That's the sad part of living here. As long as there is no SOP, most people working in such departments, would not have the mind OR knowledge to be naturally polite or helpful. We should not discriminate just because people at the night court are delinquent in their payments. They deserve common courtesy like everyone else. One mandarin speaking man was rudely brushed aside by the clerks - she waved her hand (as if to dismiss him) saying "I don't speak mandarin" ; and continued to ignore him, instead of getting someone else to assist him.

I think it's time, everyone stopped using the phrase "WORLD CLASS" when majority have no clue what that encompasses.