I know sometimes we react badly - not by conscious choice but in a fit of annoyance. If we have a second, we may think about HOW we should respond yet most times, we react because of our present emotional state.
For those who are not in the loop, better stay out of it than try to do the loop minus pertinent information, the why, where, when, how, what. Yesterday, I witnessed a colleague, who decided to be part of the cast of a current drama, being slaughtered. He didn't know the pertinent information, assumed the equation to be correct, started his nuclear test with the warhead directed squarely on the Super Power and bang! what do you know? Radiation was leaking and choking him to near death.
When dealing with people, consider the E-factor. We react because we are our own person and we certainly do not feel right when our very existence is being compromised, or so we think it to be.
An apology sorted this almost nuclear war - because there was no trade agreement between them on the E-factor. BUT put the same two people, with this E-factor trade pact and a thousand apologies may not be enough to make peace!
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