What will it take for a small player in the industry to gain recognition in another larger industry? Well, for most times, when it comes to business - contribution of overall income would be a good yard stick. If one could constantly provide a flow of income i.e. patronage of service, the other party would automatically offer you their corporate card, so to speak.
My long time friend decided that his organisation is in dire need of some recognition from hotels. He felt that hotels gave his organisation the run around every time they had a function, which is quite often - they are conference managers. He wanted the dynamics changed, tables turned so that the client (which is him) gets some kind of priority service.
I think any organisation would automatically give that priority rating when it comes to huge stat boards, but for the private company, it has to be earned by sowing business ties with the downline - i.e. be a trouble-free customer yet use their premises often enough.
It's frustrating for him because when a conference is in progress or winding up for the day, the hotel staff is rushing to get the payment done, etc - something most up-there bosses detest since it's networking time. Perhaps the hotel concerned forgot that sending repeated sms-es does not make the situation better for anyone right after the event. They might have missed him for the bill, but it wasn't the first time he booked an event there either.
Both are from the service industry - they should exercise discretion when reacting - that way, no one walks away feeling short-changed in service or professionalism and there will be continued business. btw, it was a 5-star hotel that gave him this 5-star treatment. For that, he has vowed never to hold another event there, ever.
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