Forget about being impatient or explicit. These days, it's getting more difficult to deal with a generation of people who have been so exposed to an educational system of garbage in garbage out that they have lost their ability to think out of the box.
Give them a situation out of the norm and you will find them making no sense of the argument. A client didn't have a copy of his ID but a copy of his ownership of the property - the other agent insisted that we didn't do anything for his buyer since this was told to us a day before. He started his hand washing of the situation, saying that we are throwing the blame on him - when nothing of that sort was verbally exchanged.
It's sad that people are not able to understand anything, even when the conversation is explicit. He kept going in a loop, when I was only interested in moving forward i.e. now that we don't have the ID, what can we do to move? It's like he was caught in this electrical circuit and couldn't pry himself to find a solution. My boss was so agitated that he told me what he usually does - tell them we are not interested to sell.
See, how did this generation of people get this bad in comprehension? The world is full of hurdles, no point taking out a guide book and hope to find out more about the hurdle before looking at a way to overcome it. If there is a hurdle, find a way to either jump over it, or run around it - but standing and looking at it, isn't going to get us past it. We can do all the investigations after the fact, but get the job done.
I always thought it's because I have lost my ability to be patient - but well, perhaps it's not me. Perhaps it's just people who are not able to think at all. They are used to straightforward paths and once faced with something out of context - they get lost and confused and verbally it comes out garbled.
They don't make people the way they used to - people who can move forward and not be stagnant because of an unforseen situation. Who's fault? definately not GOD.
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