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December 12, 2008

Procedures & it's importance

I have been working on a development that has recently received it's Temporary Occupation Permit. The developer is actually at least 8 months ahead of schedule, which means, they are in no way at fault if there is any delay at this point in time, since the sales & purchase agreements state clearly that TOP is not until next year.
There is this buyer, who bought a resale unit - chasing for his keys, citing HUMANITARIAN reasons, because he's got no place to stay. He cries over the phone, tells me his gf is sick and that they are living in the airport. That was in September this year.
This is December and again, because we cannot allow anyone to move in until the final paperwork is done and payments disbursed which every seller will observe - we got accused of being heartless because his gf is sick and he threatened to sue.

I was really cheezed off and I told him that for that reason alone, we need to follow protocol - because people will say one thing and do another. All this time he was telling us that he wants to move in, doesn't matter if the building hasn't obtained TOP, if the building collapses, he won't sue us.

This is the very sad thing about people - they never think before they speak, they are selfish, always keeping the focus on their own needs and they do not bother if they are expecting another person to give in to their demands.
There are other locals who are not like that, but this one bad apple, will spoil the entire basket.l

Procedures are put in place so that it's fair play for all parties.
Sure, there are times when we make side agreements - but we must always think about why they were put there in the first place. For the 99% who will be thankful that someone gave them leeway, there will be that 1% who will never be appreciative because all they know is to take,take and take.

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